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The power does not turn on.
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Check to see if the batteries are inserted.
The power will also not turn on if the batteries are dead.
In this case, replace the batteries with new ones.
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After turning the power on, the product makes a beeping sound after 1 minute and then turns off.
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The batteries are dead.
Replace the batteries with new ones.
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My skin has turned red after using the product for make-up/cleansing.
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You may feel a slight irritation on your skin, depending on your skin type.
If you experience irritation, then adjust the vibration mode to weak and try using the product less frequently.
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The make-up brush is clumped in places.
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This is due to the make-up base product being clumped inside the brush.
Clean the brush with a cleaning solution, and dry it thoroughly with a hair dryer.
We recommend that you replace the brush with a new one after 3 months.
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The brush is squashed or bent.
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Place it in hot water to straighten it out, and then dry it thoroughly with a hair dryer.
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There is a yellow discoloration in the cleansing brush.
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The brush can become discolored if the recommended usage period has passed or if it has been exposed to direct sunlight for an extended period of time.
Replace the brush with a new one after 3 months, and keep it away from direct sunlight to prevent discoloration.
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